Privacy Policy

Effective Date: January 1, 2024 | Last Updated: March 2026

1. Information We Collect

1.1 Customer Information

When you use our freight services, we collect:

• Business name and contact information
• Billing and shipping addresses
• Phone numbers and email addresses
• Payment information (processed securely)
• Shipment details and delivery requirements

1.2 Driver and Fleet Data

For operational purposes, we collect:

• GPS location data via Geotab integration
• Vehicle diagnostic information
• Driver hours of service
• Delivery confirmation data
• Communication logs between drivers and dispatch

1.3 Portal Usage Data

When you access our customer portal, we collect:

• Login credentials (encrypted)
• Portal activity and shipment tracking history
• Device and browser information
• IP addresses for security purposes

1.4 Chrome Extension Data (TDL Fleet - Load Profit Calculator)

Our Chrome extension operates on the DAT One load board website to provide profit calculations and market condition indicators. The extension:

• Reads load information displayed on the DAT One load board page (origin, destination, rate, mileage, equipment type) to calculate estimated profit per load
• Sends destination city and state names to our server solely to retrieve market condition scores for color-coding destinations
• Stores locally your configured email template settings (company name, MC number, contact info) in Chrome's local storage on your device only

The extension does NOT:

• Collect or transmit your DAT One login credentials or authentication tokens
• Track your browsing history, tabs, or activity outside of DAT One
• Store any personal information on our servers from extension usage
• Share any data with third parties for advertising or marketing purposes
• Access your bookmarks, downloads, or other browser data

Market condition lookups are anonymous and not tied to any user account. No user data from the extension is retained on our servers.

2. How We Use Your Information

We use collected information to:

• Provide and manage freight transportation services
• Track shipments and provide real-time updates
• Process payments and manage billing
• Communicate service updates and delivery confirmations
• Improve our logistics operations and customer service
• Ensure compliance with DOT and safety regulations
• Protect against fraud and unauthorized access

3. SMS/Mobile Communications

3.1 Mobile Information Protection

No mobile data will be shared with third parties/affiliates for marketing/promotional purposes at any time. When you opt-in to receive SMS messages from TopDog Logistics, your mobile phone number and related information will be used solely for delivering service updates, load assignments, and operational communications directly from TopDog Logistics. We will never sell, share, or distribute your mobile information to lead generators or third-party marketers.

3.2 SMS Communication Terms

When you consent to receive SMS messages from TopDog Logistics:

• Message Frequency: Varies based on operational needs and load assignments
• Message Charges: Standard message and data rates may apply
• Opt-Out: Text STOP to unsubscribe at any time
• Help: Text HELP for assistance
• Consent: By opting in, you confirm you are authorized to receive messages at the provided phone number

Your consent to receive SMS messages is voluntary and not required to use our freight services. You may opt-out at any time without affecting your business relationship with TopDog Logistics.

4. Information Sharing

We may share your information with:

• Service Providers: Third-party vendors who assist with our operations (Geotab for GPS tracking, payment processors)
• Business Partners: When necessary to complete your shipment
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition

We never sell your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures including:

• SSL encryption for all data transmissions
• Secure database storage with access controls
• Regular security audits and updates
• Employee training on data protection
• PCI compliance for payment processing

6. Data Retention

We retain your information for:

• Customer records: 7 years for tax and legal purposes
• Shipment data: 3 years for operational analysis
• GPS tracking data: 7 days for active monitoring
• Communication logs: 1 year for quality assurance
• Chrome extension data: No user data is retained on our servers

7. Your Rights

You have the right to:

• Access your personal information
• Request corrections to inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Request a copy of your data in a portable format

8. Cookies and Tracking

Our portal uses essential cookies for authentication and session management. We do not use tracking cookies for advertising purposes. You can manage cookie preferences in your browser settings.

9. Children's Privacy

Our services are intended for business use only. We do not knowingly collect information from individuals under 18 years of age.

10. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our portal.

11. Contact Us